Making Reservations
Contact Us
* Please ask the vacancy.
By Telephone:03-3476-1534
Hours: 9:30 a.m. - 6:00 p.m. (closed on weekends and national holidays)
Online: Fill out the Inquiry E-mail on our Web site.
Arrange to Preview an Apartment
If the location you wish to stay at has a vacancy, contact us by telephone or use the online inquire form to arrange for an apartment preview.
* Preview arrangements may be made up to two months in advance of the desired date.
* Please be aware that previews are offered on a first-come, first-serve basis, so be sure to submit your reservation as soon as possible.
Rental Application
After you preview an apartment, you will receive a rental application form. Please fill out this form and return it to us by mail or fax. Once your application is received, it will undergo a simple screening process (three business days required).
Check-in Procedures
Initial Payment
Tokyu Stay Residence（Aoyama・Yotsuya）
Please come to the front desk directly.
（24 hours a day, every day of the year.）
Signing the Contract
Guests must sign the rental contract at the Tokyu Relocation no later than one day prior to check-in.
* Please bring the following when you come in to sign the rental
contract:
1. The applicant's personal seal ("inkan") if you have one.
2. The personal photo identification (e.g. driver's license) of the applicant and apartment occupant(s)
3. Initial payment deposit receipt
Check-in
Tokyu Stay Residence（Aoyama・Yotsuya）
Please let front staff know if you have any troubles after you checked-in.
Checkout Procedures
Scheduled Checkout
Please start preparing to move out of the apartment before your scheduled checkout date arrives.
* Guests will receive checkout reminders two weeks in advance of their scheduled checkout dates.
* Guests who plan to check out early must submit (by mail or fax) written notification using the prescribed form no later than one month before the originally scheduled checkout date.
Checking Out
Please check the condition of all apartment furnishings before checking out, and return your keys to the administrative office during regular business hours.
* Guests are asked to check out no later than 11:59 p.m. on the scheduled checkout date.
Security Deposit Refund
Security deposit refunds are deposited directly into guests' bank accounts.
* A certain portion of the security deposit may be retained in cases where interiors and/or furnishings have been damaged or heavily tarnished inadvertently or intentionally. If the amount of repairs and/or cleaning exceeds the amount of the security deposit, the guest will be billed additionally.
