Private information protection policy

Tokyu Stay Service Co., Ltd. (hereinafter referred to as "our company") handles personal information of customers and business partners (hereinafter referred to as "customers and others") with care while keeping in mind its importance, and promotes the following initiatives to provide better products and services and protects personal information of customers with responsibility.

1. Legal compliance

Our company will comply with the Personal Information Protection Law and other related regulations and guidelines.

2. Internal system

Our company establishes a corporate structure with clearly identified roles and awareness under the person responsible for personal information protection management, for the implementation of personal information protection policies.

3. Obtaining personal information

Our company notifies, announces or states the purpose of use and obtains personal information from customers and others within the range necessary for the specified purpose.

4. Using personal information

Our company uses personal information from customers and others within the range of purposes of use and not beyond that.

5. Joint use of personal information

Our company may use personal information obtained from customers and others jointly with other companies of the Tokyu Fudosan Holdings Group. Also, the specific personal information* obtained from clients will be used only in the specific clerical work related to social security, taxes, etc. prescribed in laws and regulations, and no company of the Tokyu Fudosan Holdings Group shall use it.

6. Restriction of provision to a third party

Our company will not provide or disclose personal information of customers and others to any third party, except in the cases when the concerned customer gives approval in advance or disclosure is permitted by law.
Further, the specific personal information obtained from clients will not be provided or disclosed to any third party (including all companies of the Tokyu Fudosan Holdings Group), except in the case when it is used in the specific clerical work related to social security, taxes, etc. prescribed in laws and regulations.

7. Disclosure, correction, addition or elimination, suspension of use, or deletion of personal information

Our company promptly responds to the requests for confirmation or correction of personal information from customers and others within a reasonable and necessary range.
Further, we may confirm your identity before starting the procedure.
Also, please note that a fee may be charged.

8. Maintaining accuracy

Our company takes appropriate measures to maintain accuracy in personal information of customers and others and keep it updated.

9. Safety management measures

Our company strictly manages personal information of customers and others and takes preventive and safety measures against illegal access, loss, destruction, falsification, leak, etc.

10. Internal education

The Company will provide employees with education and training on personal information protection and raise awareness of that content throughout the company.

11. Managing entrustees

Our company may entrust personal information of customers to a third party within the range of reasonable utilization. We supervise and obligate the entrustee to strictly manage personal information.

12. Constant review of the corporate structure

Our company constantly reviews and improves its regulations related to handling of personal information protection and organizational structure to implement these regulations, in order to ensure effective, appropriate and sustainable operations.

13. Use of cookies

Our company may send information called "cookies" to users' computers to provide services to customers and others viewing our website and verify traffic information. This information is saved to the hard disk or memory of a user's computer. Information of cookies is used exclusively for marketing analysis or to provide various services on our website.

14. Disclaimer

There are links to the external websites on our company's website, but we are not responsible for the protection of personal information on these external websites.

*Specific personal information: It is referred to personal information including the personal number (Social Security and Tax Number).

Established November 1, 2017
Revised on May 1, 2019
Bunzo Kosaki, President
Tokyu Stay Service Co., Ltd.